IDC estimates the core Internet Telephony market will grow 127% per annum to reach $61.3 Billion by 2005. Within the IPT space corporate applications are leading the way along with secondary phone line services or Teen Line services. Secondary phone service offers everything a primary line does except 911 capabilities and some other safety features.

There are only two reasons to replace a technology, better price or improved performance. IP PBXs promise improved worker productivity and cost savings.
A closer look at the cost of IP PBX systems shows that IP Phones account for a disproportionate 30-40% of the total cost per station (~$800/station typically). This cost component takes away a substantial portion of the IP-PBX conversion cost savings. In addition stand alone IP Phones detract from the fundamental idea of voice and data integration.
The PC in the corporate environment is ubiquitous. Internet and email access is impractical on any other device. Integrating a Phone with the PC results in a truely converged voice & data workstation. IT management and support savings complement productivity savings.
As indicated in the figure below a substantial percentage of corporate users are expected to choose the PC as their central work interface. Eutectics phones will further improve the audio quality and user interface for this user group and reinforce this profile

Current PC’s have made great gains in system stability and with today’s prices PCs are comparable in cost to stand-alone IP phone station. Eutectics views the PC platform as a necessary and desirable element in IPT services. However we also see that the PC needs to assume a secondary role as the vehicle by which communications and advanced services are delivered, rather than the terminal device for all such services. In other words users prefer to hold and use a regular looking phone, which now connects to the PC.
The global call center software market will nearly triple in size, to be $8.5 billion, by 2003. Growth will be driven primarily by demand for Web-enabling software and media-neutral call monitoring solutions. Datamonitor, 11/99
Europe's call center market is around $9 billion. Great Britain, France, Germany and Holland together accounted for 80% of call center sales revenues within the 15-member European Union EU. During the five-year period from 1999 through 2003, sales of call center systems among those Big Four will total more than 1.8 million seats, over $3.6 billion in base revenues, and over $9 billion in gross revenues. (Pelorus Group, report entitled European Call Center Markets, 3/00.)
A PC with an integrated phone offers all the essentials for a worker to be productive. In fact a mobile office worker can be effective anywhere with just a laptop PC equipped with phone capability. Companies that provide Contact center services have already discovered this and are implementing flexible distributed contact centers to substantially cut build-out, maintenance and operational costs.

The Teenage Market
Internet Key to Communication Among Youth

January 25, 2002
By Michael Pastore

The Internet has become the primary communication tool for teens, surpassing even the telephone among some groups, according to a study by AOL.
The national survey of more 6,700 teens and parents of teens was conducted by AOL subsidiary Digital Market Services, Inc. It found that 81 percent of teens between the ages of 12 to 17 use the Internet to e-mail friends or relatives while 70 percent use it for instant messaging to send instant text messages both from ones' computer and via wireless devices. Among older teens (18 to 19 years), these statistics jump to 91 percent for e-mail and 83 percent for instant messaging. Fifty-six percent of teens aged 18 to 19 prefer the Internet to the telephone....(complete article)